Tuff Coat Paint & Body Shop Privacy Policy

 

Effective Date: July 8, 2019

 

In this Privacy Policy ("Policy"), we outline how Tuff Coat Paint & Body Shop ("Tuff Coat") collects, uses, and discloses information obtained from visitors to our website www.tuffcoatpaintandbody.com (the "Site") and the services available through our Site (collectively, the "Services").

By visiting the Site or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy.

The Information We Collect About You

Information We Collect Directly From You:

• To request coupons: Mobile phone number or email address

• To sign-up for newsletters, information about store openings, and offers: Email address

• To provide contact information to one of our stores: First name, last name, email address, phone number

• To obtain a preliminary online price estimate: First and last name, email address, phone number, and make/model/year of vehicle

• To provide information to customer service about a store: First name, last name, email address, phone number, physical address

• To inquire about career opportunities: First and last name, email address, phone number, and resume

• Real Estate Form: First and Last name, email address, phone number, physical address

• Fleet Contact Form: First and last name, phone number, total vehicles in fleet, email address

• Franchise Opportunities (to request more information): First and last name, email address, phone number, city, state, and zip code

Information We Collect Automatically:

• Domain name, your browser type and operating system

• Web pages you view on the Site

• Links you click on the Site

• Your IP address

• The length of time you visit our Site and/or use our Services

• The referring URL, or the webpage that led you to our Site

How We Use Your Information

We use your information, including personal information, for the following purposes:

• To provide our Services to you, including delivering promotional materials

• To communicate with you about your use of our Services and respond to inquiries

• To personalize your experiences while using the Services

• To send you email marketing about our products and services and those of our affiliated entities

• To better understand how users access and use our Services

• To administer surveys and questionnaires for market research

• To comply with legal obligations and for other business administration purposes

• To investigate, prevent, or take action regarding illegal activities or suspected fraud

How We Share Your Information

We may share your information, including personal information, as follows:

• Service Providers: Information may be disclosed to service providers, contractors, or agents performing functions on our behalf.

• Affiliates: Information may be disclosed to affiliates or subsidiaries for providing information about goods and services.

• Other Users: Any information you post to our Site will be available to all users of the Site and Services.

We also disclose information in specific circumstances, such as business transfers, legal processes, protecting us and others, and sharing aggregate, anonymized, or de-identified information for marketing, advertising, research, or similar purposes.

Notice to Nevada Residents

Nevada residents can opt-out of the sale of their personally identifiable information by contacting us at customerservice@tuffcoatpaintandbody.com. Please include your full name, address, phone number, and email address to facilitate the opt-out process.

Cookies and Other Tracking Mechanisms

We use cookies, web beacons, and other technologies to collect information about your use of our Site and Services. You can manage your cookie preferences through your browser settings.

Third-Party Ad Networks

We use third-party advertisers who may use cookies and other tracking technologies. Users in the United States can opt-out of many third-party ad networks through the Digital Advertising Alliance or the Network Advertising Initiative.

User Generated Content

Content posted on our Site becomes public, and we cannot prevent its use in ways that may violate this Policy, the law, or personal privacy.

Third-Party Links

Links on our Site to third-party websites are not governed by this Policy. Please refer to the privacy policies of those websites.

Security of Your Personal Information

We have implemented reasonable precautions to protect information from loss, misuse, and unauthorized access. No data security measures can guarantee absolute security.

Access To Your Personal Information

You can modify personal information by contacting Customer Service or your local Tuff Coat shop. Updated information may remain viewable in cached and archived pages for a period.

Your Choices Regarding Use of Your Personal Information

You may opt-out of promotional emails, but we may still send emails related to your account or requested services.

Children Under 13

Our Services are not designed for children under 13. If we discover a child under 13 provided personal information, we will delete it.

Contact Us

For privacy inquiries or complaints, contact us at Customer Service: customerservice@tuffcoatpaintandbody.com or 877-855-1180.

Changes to this Policy

This Policy is effective as of July 8, 2019. We may update it periodically, with changes posted on our Site and Application. Significant changes will be communicated to you directly.

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Tuff Coat Paint & Body Shop Mobile Text Program Terms of Use

These Mobile Text Program Terms of Use (“Mobile TOU”) govern your use of the text messaging information and marketing program (the “Program”) provided by Tuff Coat Paint & Body Shop (the “Company”). Please read this Mobile TOU carefully. By opting into the Program, you agree to this Mobile TOU, the Company’s online PRIVACY POLICY and the Company’s overall TERMS OF USE, as amended from time to time (collectively, the “Terms”). Before opting into the Program, please read the Terms carefully. Your access to, and use of, the Program represents your agreement to these Mobile TOU. IF YOU DO NOT AGREE WITH THESE TERMS, INCLUDING CHANGES THERETO, DO NOT ACCESS, SUBSCRIBE OR USE THE PROGRAM.

Tuff Coat Paint & Body Shop’s Program is an account information and marketing program where the frequency of marketing texts may vary. This information is delivered directly to your mobile phones, via SMS and/or MMS, using equipment that may be an automated dialing or sequencing system. As a Program member, you may receive account updates, special retailer deals, insider news, access to in-store events (where applicable), ways to enter sweepstakes and instant win games, among other brand-specific communications.

 

Mobile Messaging Terms

Information gathered through the Text Messaging Program will not be shared with third parties or affiliates for marketing purposes. When you provide the Company with your mobile phone number and opt into the Tuff Coat Text Program, you are expressly agreeing that the Company may send automated SMS and/or MMS text messages, including marketing messages, to that phone number unless and until you cancel your enrollment. You also agree to pay the charges to your wireless bill or to have them deducted from your prepaid balance for this service. You acknowledge that you are thirteen years of age or older and you have the consent of the wireless account holder. The Company may send recurring automated marketing mobile messages per month. The number of Account Updates & Information messages you receive will depend on your activity with the brand. If you signed up by texting a signup keyword, you will receive a confirmation text message, and you may need to reply as instructed to complete registration. Message and data rates apply. Reply STOP to cancel, HELP for help.

If you opt-out, you agree to receive a final text message confirming your opt-out. You may opt-out at any time by texting the word STOP to shortcode 69316. You agree to receive a final text message confirming your opt-out. For help, send a text message with the keyword HELP to 69316. Texts may be sent through an automatic telephone dialing system or an automated system that sequences numbers. Consent is not required as a condition of purchasing any goods or services. You agree to notify the Company of any changes to your mobile number and update your subscription with the Company to reflect this change. Your carrier may prohibit or restrict certain mobile features, and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

Please note that you should review this with legal counsel to ensure compliance with applicable laws and regulations.